To respond to and resolve customer queries and problems related to products and services contracted for support and maintenance between Legal Interact and the customer.

Key Outputs:

• Log Support Cases
• Customer Communication
• Call Reduction Initiatives
• Version testing
• Installation/Upgrades
• Investigations - Bookkeeping

Qualifications:

Matric is a must, tertiary qualification in IT technology desirable.

Experience:

• At least 3 years experience in IT support

Knowledge Required:

• Solid written and verbal communication skills
• Self-management skills
• Experience in call centre or IT support
• Working with deadlines

Technical Skills:

• Must have prior experience in IT support, software, hardware and networking
• Ability to understand basic methodology around problem to resolution troubleshooting

Attributes:

• Peoples person
• Assertive
• Friendly
• Pro-active
• Self-motivating
• Task driven
• Multitasking
• Technology driven
• Analytical