Respond to and resolve customer queries and problems related to products and services contracted for support and maintenance between Legal Interact and the customer.

Job Duties:

• Log Support Cases
• Troubleshoot/resolve incoming support cases specific to PM Pro
• Bookkeeping investigations
• Call Reduction Initiatives
• Version testing
• Bookkeeping is done internally for smaller clients or to assist them in getting and staying up to date

Qualifications:

Matric and a tertiary qualification in Accountancy are a must.

Experience:

• At least 3 years experience in IT support
• Experience in working in a Bookkeeping environment, preferably in a Legal Firm.

Skills Required:

• Prior experience in supporting software packages
• Ability to understand and basic methodology around problem-to-resolution troubleshooting
• Some exposure to networks in order to identify possible issues relating to server PC environments
• Experience in a call centre or IT support
• Working with deadlines
• Delivering high-quality customer service
• Solid knowledge of PM Pro both from a CRM and Accounting
• Solid written and verbal communication skills
• Self-management skills
• Ability to analyse and troubleshoot basic IT Software issues
• Prior knowledge of Legal Firms Business process knowledge
• Prior experience and knowledge in Bookkeeping / Accounting within a legal practice preferable

Attributes:

• Peoples person
• Assertive
• Friendly
• Pro-active
• Self-motivating
• Task driven
• Multitasking
• Technology driven
• Analytical