Role Objective

To ensure the success of Contract Corridor’s co-sell partner channel by serving as their primary point of contact and coordinating internal support across marketing, implementation, support, training, and customer success. This role aims to foster strong, productive relationships that drive mutual growth and customer satisfaction.

Key Responsibilities

1. Partner Relationship Management
   • Act as the primary liaison for Contract Corridor’s co-sell partners.
   • Develop and maintain strong relationships with partner teams in Australia and Greece, as well as future partners.
   • Conduct regular check-ins to build deep understanding of our co-sell partners’ business and their needs, assess partner satisfaction and identify areas for improvement.
   • Create proactive Channel Success strategies based on business growth objectives and co-sell partner’s needs.
2. Coordination of Internal Support
   • Collaborate with internal teams to ensure partners receive timely support in marketing, implementation, training, and customer success.
   • Monitor and follow up on partner requests to ensure issues are resolved promptly and to their satisfaction.
   • Diagnose issues and escalate effectively to the right internal teams as needed and track resolutions, maintaining excellent communication and stakeholder engagement with the partners.
3. Enablement and Training
   • Provide partners with the resources and training needed to effectively sell, implement and maintain Contract Corridor’s products.
   • Organize periodic training sessions to update partners on product developments and best practices.
   • Develop and distribute enablement materials, including guides and FAQs.
4. Performance Monitoring and Reporting
   • Track partner performance metrics, including sales, implementation success, and customer feedback.
   • Prepare regular reports to share insights with internal stakeholders and identify opportunities for improvement.
   • Support partners in achieving their sales and customer success goals by identifying and addressing gaps.
5. Expansion and Onboarding
   • Assist in onboarding new partners, ensuring they have a seamless start with Contract Corridor.
   • Support the development of strategies to attract and engage additional co-sell partners in new markets.

Key Competencies

• Relationship Building: Proven ability to build trust quickly, establish and maintain strong professional relationships.
• Customer Focus: Dedicated to ensuring partner and end-customer satisfaction.
• Communication: Excellent English verbal and written communication skills. Ability to be clear in verbal and written interactions and, excellent presentation and learning facilitation skills.
• Interpersonal Skills: Ability to build rapport with diverse stakeholders. Collaborative mindset with the ability to work effectively in a team environment.
• Problem-Solving: Strong problem-solving skills and the ability to think critically and creatively. Analytical mindset to identify and address needs and link those internal solutions
• Organizational Skills: Strong time management and organizational skills, with the ability to manage multiple projects and prioritize tasks effectively. Efficient in coordinating multiple support functions.
• Resilience: Maintain persistence and enthusiasm. Ability to adapt to changing priorities and thrive in a fast-paced, dynamic environment.

• Delivery Dedication: Committed to consistently meeting deadlines and ensuring the successful delivery of solutions and services.
• Innovation and Improvement: Continuously seeks smarter, faster, and more efficient ways to deliver and achieve goals, demonstrating a commitment to innovation and ongoing improvement.

Technical Skills

• Familiarity with project management tools (e.g. DevOps board, MS Projects, MS Planner).
• Strong understanding of partner enablement and channel management practices.
• Basic knowledge of software implementation and support processes.
• Excellent MS Office skills, Word, PowerPoint, Excel, Outlook

Qualifications and Experience

• Bachelor’s degree in Business, Marketing, or a related field.
• 3-5 years of experience in partner management, customer success, or a related role.
• Experience in a software development and or SaaS environment
• Experience working with international partners or in a multi-regional context.
• Familiarity with the legal, contract management and technology sectors is an advantage.